FREE 30 Days Return & Exchange Policy - UK Only
30 DAYS FREE Return & Exchange Policy
If you want to change other item(s) or simply don’t want it, please return to us in their original conditions with 30 DAYS of purchase and we will proceed your requests.
Please refer to the full Return & Exchange policy below:
U.K Domestic:
We will pay the return shipping fee for each customer for any reasons of return. Just contact us with your order information (order reference/product information) and we will send you a pre-paid envelop for the return. Please contact us: infor@soundofpearlslondon.com
Other Countries:
We will deduct 15 Pounds shipping fees if the customers would like us to provide shipping label, or the customers can send the parcel to our UK warehouse at their own cost and we will issue full refund once we receive the original order.
. Any unpaid parcels may not be accepted by the warehouse and cause the return & refund unsuccessful. Please contact our customers’ service at infor@soundofpearlslondon.com stating the order reference and the returned items information. Our customers’ service will instruct the returning process to you.
Notes:
. Please allow 14 working days to proceed with your refund once we receive your return parcels with goods in original conditions.
. All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any items that appear to have been worn, or altered in any way will not qualify for a refund.
. The original tax & shipping cost (if any) is not refundable.
. For exchange of new items, if the price is different as the original one, you may need to pay the difference (or if the new price is lower than the original one, we will refund the difference). Please note that, we will only send the new item (s) once we receive the returned item (s)